US 12,177,171 B2
Auto-initiated messaging chat
Brent Vance Zucker, Roswell, GA (US); Mehtab Chithiwala, Lawrenceville, GA (US); Yehoshua Zvi Licht, Alpharetta, GA (US); Kelly Gernatt Martinez, Marietta, GA (US); Pahul Singh Matharu, San Jose, CA (US); and Yongching Tee, Atlanta, GA (US)
Assigned to NCR Voyix Corporation, Atlanta, GA (US)
Filed by NCR Voyix Corporation, Atlanta, GA (US)
Filed on Mar. 15, 2023, as Appl. No. 18/121,896.
Application 16/720,453 is a division of application No. 15/445,269, filed on Feb. 28, 2017, granted, now 10,594,633.
Application 18/121,896 is a continuation of application No. 17/469,122, filed on Sep. 8, 2021, granted, now 11,671,384.
Application 17/469,122 is a continuation of application No. 16/720,453, filed on Dec. 19, 2019, granted, now 11,196,688.
Prior Publication US 2023/0216813 A1, Jul. 6, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/02 (2022.01); G06F 40/284 (2020.01); G06F 40/30 (2020.01); G06N 3/004 (2023.01); G06Q 30/01 (2023.01); H04L 51/04 (2022.01); H04L 51/046 (2022.01); H04L 51/52 (2022.01); H04L 67/306 (2022.01); H04L 67/50 (2022.01)
CPC H04L 51/02 (2013.01) [G06F 40/284 (2020.01); G06F 40/30 (2020.01); G06N 3/004 (2013.01); G06Q 30/01 (2013.01); H04L 51/04 (2013.01); H04L 51/046 (2013.01); H04L 51/52 (2022.05); H04L 67/306 (2013.01); H04L 67/535 (2022.05)] 19 Claims
OG exemplary drawing
 
1. A method, comprising:
monitoring activity of a user on a site;
matching a pattern associated with the activity to a criteria;
obtaining a subject matter linked to the criteria;
automatically initiating an unsolicited natural language chat session with the user relevant to the subject matter over a messaging platform;
determining an interest level of the user based on at least one response received from the user during the unsolicited natural language chat session;
maintaining a score for the interest level and when the score reaches a threshold providing contact information for the user, the score, and the subject matter to an enterprise associated with the site; and
generating a profile for the user based on the activity, the subject matter, the interest level, and the score.