US 11,856,143 B2
Systems and methods for forecasting inbound telecommunications associated with an electronic transactions subscription platform
Avinash Singh, Delhi (IN); Prashant Kumar Rai, Noida (IN); Chirag Jain, New Delhi (IN); and Ankita Sinha, Delhi (IN)
Assigned to CAASTLE, INC., New York, NY (US)
Filed by CaaStle, Inc., New York, NY (US)
Filed on Dec. 29, 2022, as Appl. No. 18/147,845.
Application 18/147,845 is a continuation of application No. 17/456,683, filed on Nov. 29, 2021, granted, now 11,570,305.
Application 17/456,683 is a continuation of application No. 17/223,962, filed on Apr. 6, 2021, granted, now 11,218,598, issued on Jan. 4, 2022.
Application 17/223,962 is a continuation of application No. 16/947,441, filed on Jul. 31, 2020, granted, now 10,986,233, issued on Apr. 20, 2021.
Application 16/947,441 is a continuation of application No. 16/811,831, filed on Mar. 6, 2020, granted, now 10,771,628, issued on Sep. 8, 2020.
Prior Publication US 2023/0146271 A1, May 11, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/523 (2006.01); H04M 3/51 (2006.01); G06N 20/00 (2019.01); H04M 3/36 (2006.01)
CPC H04M 3/5238 (2013.01) [G06N 20/00 (2019.01); H04M 3/36 (2013.01); H04M 3/5175 (2013.01); H04M 3/5233 (2013.01); H04M 3/5237 (2013.01); H04M 2201/42 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for forecasting inbound communications received for a service, the computer-implemented method comprising:
receiving, via a dashboard, one or more parameters from a user device; and
generating a forecast for inbound communications based on the one or more parameters, the generating including:
determining a number of expected new users during a window of time;
estimating a future inbound communication rate based on the one or more parameters; and
predicting a total number of expected inbound communications for the service based on the number of expected new users and the estimated future inbound communication rate.