US 11,856,139 B2
Method and apparatus for dynamic tone bank and personalized response in 5G telecom network
Craig M. Trim, Ventura, CA (US); Kimberly Greene Starks, Nashville, TN (US); Gandhi Sivakumar, Bentleigh (AU); Kushal S. Patel, Pune (IN); and Sarvesh S. Patel, Pune (IN)
Assigned to International Business Machines Corporation, Armonk, NY (US)
Filed by International Business Machines Corporation, Armonk, NY (US)
Filed on Sep. 24, 2021, as Appl. No. 17/448,783.
Prior Publication US 2023/0101761 A1, Mar. 30, 2023
Int. Cl. H04M 3/493 (2006.01); H04W 4/16 (2009.01)
CPC H04M 3/4936 (2013.01) [H04W 4/16 (2013.01)] 16 Claims
OG exemplary drawing
 
1. A computer-implemented method of generating a personalized automated voice response in a telecommunications network, comprising:
identifying, by a computer, an incoming call from a caller for user equipment of an operator in the telecommunications network;
responsive to the computer identifying the incoming call, determining, by the computer, whether to provide an automated response to the incoming call;
responsive to the computer determining to provide the automated response to the incoming call, generating, by the computer, a personalized response message from the operator of the user equipment to the caller based on characteristics of communications between the caller and the operator of the user equipment;
recording, by the computer, a voice of the operator of the user equipment from a voice call between the caller and the operator of the user equipment;
generating, by the computer, the personalized automated voice response comprising the personalized response message in a synthesized voice of the operator of the user equipment using the recorded voice of the operator of the user equipment and voice cloning; and
sending, by the computer, the personalized automated voice response to the caller.