US 11,855,937 B2
Two-way real time communication system that allows asymmetric participation in conversations across multiple electronic platforms
John Patrick Francis Dandison, Lake Wylie, SC (US); James Allen Johnson, Mobile, AL (US); and Paul Joseph Lyman Schottland, Fort Mill, SC (US)
Assigned to Disintermediation Services, Inc., St. Clair, MI (US)
Filed by Disintermediation Services, Inc., Mobile, AL (US)
Filed on Sep. 7, 2022, as Appl. No. 17/939,730.
Application 17/939,730 is a continuation of application No. 17/868,970, filed on Jul. 20, 2022.
Application 17/868,970 is a continuation of application No. 17/740,526, filed on May 10, 2022, granted, now 11,418,466, issued on Aug. 16, 2022.
Application 17/740,526 is a continuation of application No. 17/572,958, filed on Jan. 11, 2022, granted, now 11,349,787, issued on May 31, 2022.
Application 17/572,958 is a continuation of application No. 17/036,709, filed on Sep. 29, 2020, granted, now 11,240,183, issued on Feb. 1, 2022.
Application 17/036,709 is a continuation of application No. 15/892,129, filed on Feb. 8, 2018, granted, now 10,841,253, issued on Nov. 17, 2020.
Application 15/892,129 is a continuation of application No. 14/814,337, filed on Jul. 30, 2015, granted, now 9,894,019, issued on Feb. 13, 2018.
Application 14/814,337 is a continuation of application No. 13/653,119, filed on Oct. 16, 2012, granted, now 9,106,599, issued on Aug. 11, 2015.
Claims priority of provisional application 61/627,714, filed on Oct. 17, 2011.
Prior Publication US 2023/0179549 A1, Jun. 8, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/04 (2022.01); H04L 67/141 (2022.01); H04L 67/14 (2022.01); H04L 69/18 (2022.01); G06F 11/16 (2006.01); H04L 67/02 (2022.01); G06F 21/31 (2013.01); G06F 11/07 (2006.01); H04L 9/40 (2022.01); H04L 51/56 (2022.01); H04L 65/1104 (2022.01); H04L 51/066 (2022.01); H04L 51/02 (2022.01)
CPC H04L 51/04 (2013.01) [G06F 11/0787 (2013.01); G06F 11/1612 (2013.01); G06F 21/31 (2013.01); H04L 51/066 (2013.01); H04L 51/56 (2022.05); H04L 63/08 (2013.01); H04L 65/1104 (2022.05); H04L 67/02 (2013.01); H04L 67/14 (2013.01); H04L 67/141 (2013.01); H04L 69/18 (2013.01); H04L 51/02 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for web-based communication, the system comprising:
an electronic processor configured to:
receive a communication request, from a web browser of an unauthenticated user of a web page;
send to the web browser from a first responder a request for information for the unauthenticated user of the web browser as part of a conversation, wherein the request for information is sent in response to the communication request;
receive a first communication as part of the conversation from the web browser, wherein the first communication comprises a response to the request for information;
determine a conversation identifier for the conversation based on receiving the first communication;
store, in a persistent data store, a first association between the request for information and the conversation identifier;
store, in the persistent data store, a second association between the first communication and the conversation identifier;
send the first communication to the first responder;
determine, based on the conversation, to stop the conversation from the first responder;
identify, based on the determination to stop the conversation, a second responder, wherein the second responder is different from the first responder; and
transfer the conversation to the second responder, wherein the conversation continues with the second responder.