US 11,855,936 B2
Two-way real time communication system that allows asymmetric participation in conversations across multiple electronic platforms
John Patrick Francis Dandison, Lake Wylie, SC (US); James Allen Johnson, Mobile, AL (US); and Paul Joseph Lyman Schottland, Fort Mill, SC (US)
Assigned to Disintermediation Services, Inc., Mobile, AL (US)
Filed by Disintermediation Services, Inc., Lake Wylie, SC (US)
Filed on Jul. 20, 2022, as Appl. No. 17/868,970.
Application 17/868,970 is a continuation of application No. 17/740,526, filed on May 10, 2022, granted, now 11,418,466.
Application 17/740,526 is a continuation of application No. 17/572,958, filed on Jan. 11, 2022, granted, now 11,349,787, issued on May 31, 2022.
Application 17/572,958 is a continuation of application No. 17/036,709, filed on Sep. 29, 2020, granted, now 11,240,183, issued on Feb. 1, 2022.
Application 17/036,709 is a continuation of application No. 15/892,129, filed on Feb. 8, 2018, granted, now 10,841,253, issued on Nov. 17, 2020.
Application 15/892,129 is a continuation of application No. 14/814,337, filed on Jul. 30, 2015, granted, now 9,894,019, issued on Feb. 13, 2018.
Application 14/814,337 is a continuation of application No. 13/653,119, filed on Oct. 16, 2012, granted, now 9,106,599, issued on Aug. 11, 2015.
Claims priority of provisional application 61/627,714, filed on Oct. 17, 2011.
Prior Publication US 2022/0360549 A1, Nov. 10, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/04 (2022.01); H04L 67/141 (2022.01); H04L 67/14 (2022.01); H04L 69/18 (2022.01); G06F 11/16 (2006.01); H04L 67/02 (2022.01); G06F 21/31 (2013.01); G06F 11/07 (2006.01); H04L 9/40 (2022.01); H04L 51/56 (2022.01); H04L 65/1104 (2022.01); H04L 51/066 (2022.01); H04L 51/02 (2022.01)
CPC H04L 51/04 (2013.01) [G06F 11/0787 (2013.01); G06F 11/1612 (2013.01); G06F 21/31 (2013.01); H04L 51/066 (2013.01); H04L 51/56 (2022.05); H04L 63/08 (2013.01); H04L 65/1104 (2022.05); H04L 67/02 (2013.01); H04L 67/14 (2013.01); H04L 67/141 (2013.01); H04L 69/18 (2013.01); H04L 51/02 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for web-based communication, the system comprising:
an electronic processor configured to:
receive a communication request, from a web browser of an unauthenticated user of a web page, associated with the web page;
send to the web browser from a first responder a request for information for the unauthenticated user of the web browser as part of a conversation, wherein the request for information is sent based on the communication request;
receive a first communication as part of the conversation from the web browser, wherein the first communication comprises a response to the request for information;
determine a conversation identifier for the conversation based on the first communication;
store, in a persistent data store, a first association between the request for information and the conversation identifier;
store, in the persistent data store, a second association between the first communication and the conversation identifier;
send the first communication to the first responder;
receive a request from a second responder for the conversation, wherein the first responder is different from the second responder;
determine, based on the request for the conversation, the conversation identifier associated with conversation;
retrieve, from the persistent data store, the request for information and the first communication using the conversation identifier; and
send, in response to the request for the conversation, the request for information and the first communication to the second responder.