US 11,853,926 B1
System and method for post-accident information gathering
Tracy E. Jones, Normal, IL (US); Carlie Kellerman, Bloomington, IL (US); Ben Schoer, Tucker, GA (US); Joy Llena, Lawrenceville, GA (US); Akilah Hugine, Roswell, GA (US); Yvette Simmons, Atlanta, GA (US); Aishwarya Chenji, Cumming, GA (US); Pramiti Khan, Scottdale, GA (US); Deborah Taylor, Bloomington, IL (US); and Barry Richards, Bloomington, IL (US)
Assigned to State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed by State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed on Jun. 12, 2019, as Appl. No. 16/439,112.
Claims priority of provisional application 62/684,052, filed on Jun. 12, 2018.
Int. Cl. G06F 17/00 (2019.01); G06Q 40/08 (2012.01); G06F 16/2455 (2019.01); G06F 3/0481 (2022.01); G06F 40/174 (2020.01); G10L 15/26 (2006.01); G06V 30/18 (2022.01)
CPC G06Q 40/08 (2013.01) [G06F 3/0481 (2013.01); G06F 16/2455 (2019.01); G06F 40/174 (2020.01); G06V 30/18 (2022.01); G10L 15/26 (2013.01)] 21 Claims
OG exemplary drawing
 
1. A computer-implemented method for capturing vehicle incident data associated with a vehicle incident, the computer-implemented method comprising:
receiving a start data collection request associated with a potential claim against an insurance policy of a policyholder relating to the vehicle incident;
receiving location data representative of the vehicle incident, wherein the location data comprises state data including one or more of a state in which the start data collection request originated, a state in which the vehicle incident occurred, or a state in which the policyholder is a resident;
generating via a processor based on the received location data including the state data, and providing via a user interface, an automatically populated set of state-specific incident types;
receiving, via the user interface, a selection of an incident type from the automatically populated set of state-specific incident types;
accessing, via a processor, a database storing a plurality of predetermined data inquiry sets, each data inquiry set defining at least one predetermined data type collection request corresponding to an incident type of the automatically populated set of state-specific incident types;
comparing, via the processor, the selection against the plurality of data inquiry sets to determine a matched data inquiry set for the selection;
displaying, via the user interface, the at least one predetermined data type collection request of the matched data inquiry set;
receiving, via at least one of the user interface, a communication element, or a sensor, the incident data in response to the at least one predetermined data type collection request, wherein the sensor comprises a photographic element;
generating, via the processor, metadata associated with the incident data received from the photographic element;
receiving, via the communication element, related data, wherein the related data includes a policyholder data file having policy data related to the insurance policy of the policyholder;
comparing the incident data and the related data to identify at least one inconsistency;
storing, via the processor, the received incident data, portions of the related data, the meta data, and the at least one inconsistency;
analyzing via the processor, the incident data and the policyholder data file to make a policy coverage determination associated with the potential claim; and
displaying, via the user interface, the policy coverage determination.