CPC G06F 9/542 (2013.01) [G06F 11/3438 (2013.01)] | 12 Claims |
1. A method comprising:
monitoring user events associated with a client platform;
responsive to detecting a particular user operation event comprising a triggering event, determining context information, indicative of a current user context of the client platform, and communicating a context message, indicative of the user context information, to a remote support assist (RSA) resource configured to recommend context awareness actions for user context changes;
responsive to receiving a recommendation message indicative of a context awareness action, executing the context awareness action on the client platform; and
responsive to determining the context message is not a recognized message, performing machine learning based analysis of the context message to create a new recommended action and storing the new recommended action in a context awareness database mapping user context events to recommended actions.
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