US 12,493,948 B2
Systems and methods for troubleshooting equipment installation using artificial intelligence
Monte Fowler, Atlanta, GA (US); Lalit Bhatia, Atlanta, GA (US); and Jagan Arumugham, Atlanta, GA (US)
Assigned to Cox Communications, Inc., Atlanta, GA (US)
Filed by Cox Communications, Inc., Atlanta, GA (US)
Filed on Jan. 17, 2024, as Appl. No. 18/415,238.
Application 18/415,238 is a continuation of application No. 17/306,542, filed on May 3, 2021, granted, now 11,935,224.
Prior Publication US 2024/0185409 A1, Jun. 6, 2024
Int. Cl. G06T 7/00 (2017.01); G06N 3/0464 (2023.01); G06N 3/09 (2023.01); G06N 20/00 (2019.01); G06Q 10/0639 (2023.01); G06Q 10/20 (2023.01); G06Q 50/60 (2024.01); H04L 41/0806 (2022.01); H04L 41/16 (2022.01)
CPC G06T 7/0008 (2013.01) [G06N 3/0464 (2023.01); G06N 3/09 (2023.01); G06N 20/00 (2019.01); G06Q 10/06395 (2013.01); G06Q 10/20 (2013.01); G06Q 50/60 (2024.01); G06T 7/001 (2013.01); H04L 41/0806 (2013.01); H04L 41/16 (2013.01); G06T 2207/20081 (2013.01); G06T 2207/30108 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A system comprising:
a processor; and
memory storing computer-executable instructions, that when executed by the processor, cause the processor to:
send, by a mobile device and to a machine learning system, image data of a customer premises equipment (CPE);
receive, by the mobile device and from the machine learning system, an indication that a first component of the CPE has been incorrectly installed; and
present, via a user interface of the mobile device and based on the indication that the first component has been incorrectly installed, a first augmented reality element associated with the first component of the CPE,
wherein the first component is a connector, and wherein the first augmented reality element includes a percentage amount the connector is inserted into the CPE.