US 11,838,440 B2
Automated speech-to-text processing and analysis of call data apparatuses, methods and systems
Elliott Broidy, Los Angeles, CA (US); James Sexton, Los Angeles, CA (US); Christian Wensel, Irvine, CA (US); and Brennan Karrer, Irvine, CA (US)
Assigned to LEO Technologies, LLC, Los Angeles, CA (US)
Filed by LEO Technologies, LLC, Los Angeles, CA (US)
Filed on Feb. 21, 2022, as Appl. No. 17/676,676.
Application 17/676,676 is a continuation of application No. 16/986,006, filed on Aug. 5, 2020, granted, now 11,258,895.
Application 16/986,006 is a continuation of application No. 16/284,066, filed on Feb. 25, 2019, granted, now 10,742,799, issued on Aug. 11, 2020.
Claims priority of provisional application 62/635,774, filed on Feb. 27, 2018.
Prior Publication US 2022/0182484 A1, Jun. 9, 2022
Int. Cl. H04M 3/22 (2006.01); G10L 15/26 (2006.01); G06F 16/64 (2019.01); G06F 16/683 (2019.01); G06F 16/687 (2019.01)
CPC H04M 3/2218 (2013.01) [G06F 16/64 (2019.01); G06F 16/685 (2019.01); G06F 16/687 (2019.01); G10L 15/26 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A method of providing a user interface for accessing information related to telephone calls at one or more facilities, comprising:
receiving a plurality of text-searchable transcripts corresponding to audio calls at said one or more facilities;
associating metadata with each transcript, said metadata including an ID that identifies a person at said one or more facilities, a phone number associated with a third party, and a call duration;
storing each of the plurality transcripts and associated metadata in a database;
creating data analytics by determining running totals of call frequency and duration of said audio calls by location at said one or more facilities; and
providing said user interface on a display of a computer that has access to said database, said user interface displaying a call list of said audio calls in a field, each call in the call list having access to associated metadata, said user interface further includes one or more fields for searching said database to selectively display a number of audio calls during a particular period of time at a location of said one or more facilities, by one or more keywords, by one or more persons, and by call frequency of said one or more persons.