US 12,489,848 B1
Dynamic content flow adaptation for call representatives
Justin Lewis-Weber, Stanford, CA (US); and Theo Patt, Stanford, CA (US)
Assigned to Assured Insurance Technologies, Inc., Stanford, CA (US)
Filed by Assured Insurance Technologies, Inc., Stanford, CA (US)
Filed on Apr. 24, 2025, as Appl. No. 19/188,702.
Application 19/188,702 is a continuation of application No. 18/808,810, filed on Aug. 19, 2024.
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); G06Q 40/08 (2012.01); H04L 51/046 (2022.01)
CPC H04M 3/5183 (2013.01) [G06Q 40/08 (2013.01); H04L 51/046 (2013.01); H04M 3/5133 (2013.01); H04M 2201/42 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computing system comprising:
a network communication interface;
one or more processors; and
a memory storing instructions that, when executed by the one or more processors, cause the computing system to:
based at least in part on detecting a call session between a user and a call representative, generate a customized user interface comprising an initial content flow for the call representative to communicate with the user over one or more call sessions to complete an information gather process pertaining to a claim event;
based on inputs provided by the call representative on the customized user interface, dynamically update the customized user interface to reflect responses from the user; and
dynamically adapt the initial content flow based on the responses from the user.