US 12,488,030 B1
Self-service query and analytics tool
Brandon Decker, Phoenix, AZ (US); Stephanie Chan, Glendale, AZ (US); Vanessa Bedolla, San Antonio, TX (US); Brooke Talbot, Lindon, UT (US); Lacee Rubio, San Antonio, TX (US); and Beaumont Findley, New Braunfels, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by UIPCO, LLC, San Antonio, TX (US)
Filed on Sep. 25, 2023, as Appl. No. 18/473,738.
Int. Cl. G06F 16/30 (2019.01); G06F 3/0482 (2013.01); G06F 16/3329 (2025.01); G06F 16/338 (2019.01)
CPC G06F 16/3329 (2019.01) [G06F 3/0482 (2013.01); G06F 16/338 (2019.01)] 20 Claims
OG exemplary drawing
 
14. A system, comprising a non-transitory computer-readable medium storing instructions that when executed by a processor effectuate:
an interface module configured to:
receive a first input from a user, wherein the first input defines two or more subsets of interaction data in an omnichannel interaction database, wherein the interaction data comprises a plurality of entries representing interactions, and
receive a second input from the user, wherein the second input represents a query for values of one or more parameters of the plurality of entries;
an encoding module configured to convert at least one of the first and second inputs into a coded instruction conforming to a language of the omnichannel interaction database,
wherein the interface module is configured to cause the coded instruction to run across the two or more subsets of interaction data in the omnichannel interaction database, and
wherein the interface module is further configured to receive results of the coded instruction produced from running the coded instruction across the two or more subsets of interaction data in the omnichannel interaction database; and
a graphical user interface module configured to provide the results to the user.