US 12,155,790 B1
Methods and systems for multiple channel authentication
Anthony Scott Farnsworth, San Antonio, TX (US); Zakery Layne Johnson, San Antonio, TX (US); Joshua S. Kerr, San Antonio, TX (US); Eric Smith, Helotes, TX (US); Charles Lee Oakes, III, Boerne, TX (US); Thomas Bret Buckingham, Fair Oaks Ranch, TX (US); Maland Keith Mortensen, San Antonio, TX (US); John Raymond Harris, San Antonio, TX (US); Joshua Samuel Leonard, San Antonio, TX (US); Vijay Jayapalan, San Antonio, TX (US); Minya Liang, McKinney, TX (US); Justin Dax Haslam, San Antonio, TX (US); Robert Barner, San Antonio, TX (US); and Ross Andrew Thiele, San Antonio, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (USAA), San Antonio, TX (US)
Filed on May 2, 2023, as Appl. No. 18/310,988.
Application 18/310,988 is a continuation of application No. 17/184,235, filed on Feb. 24, 2021, granted, now 11,677,870.
Application 17/184,235 is a continuation of application No. 16/460,905, filed on Jul. 2, 2019, granted, now 10,965,810, issued on Mar. 30, 2021.
Application 16/460,905 is a continuation of application No. 16/026,852, filed on Jul. 3, 2018, granted, now 10,389,874, issued on Aug. 20, 2019.
Application 16/026,852 is a continuation of application No. 15/684,813, filed on Aug. 23, 2017, granted, now 10,033,861, issued on Jul. 24, 2018.
Application 15/684,813 is a continuation of application No. 15/299,064, filed on Oct. 20, 2016, granted, now 9,749,463, issued on Aug. 29, 2017.
Application 15/299,064 is a continuation of application No. 14/019,669, filed on Sep. 6, 2013, granted, now 9,479,491, issued on Oct. 25, 2016.
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/42 (2006.01); G06F 21/00 (2013.01); G06F 21/30 (2013.01); G06F 21/41 (2013.01); G06F 21/45 (2013.01); G06F 21/60 (2013.01); H04L 9/40 (2022.01); H04M 3/436 (2006.01)
CPC H04M 3/42068 (2013.01) [G06F 21/30 (2013.01); G06F 21/41 (2013.01); G06F 21/45 (2013.01); G06F 21/604 (2013.01); H04L 63/18 (2013.01); H04M 3/4365 (2013.01); H04L 63/0853 (2013.01); H04L 2463/082 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
collecting, via an application running on a user device associated with a user, authentication information of the user, wherein the authentication information is associated with a first authentication level of a plurality of authentication levels of an organization;
initiating, via the application running on the user device, a request for a session with the organization over a first channel;
sending, from the user device, the request to initiate the session with the organization over the first channel;
in response to a representative becoming available, receiving a transfer of the session from the first channel to a second channel associated with the available representative,
wherein transferring of the session from the first channel to the second channel includes A) allowing pass-through authentication of the authentication information for the user to maintain for the second channel the first authentication level of the plurality of authentication levels from the first channel, B) indicating, to the available representative, a current authentication level of the user based on the authentication information, and C) indicating an operation to be performed; and
engaging, via the application, the user over the second channel to perform at least a portion of the operation.