US 12,483,555 B1
Mutual authentication system
Casey Roberto Rinehart, San Antonio, TX (US); Justin Royell Nash, Little Elm, TX (US); Navaid Hussain, Dallas, TX (US); Soon Fatt Hoo, Tahlequah, OK (US); Subhalakshmi Selvam, Allen, TX (US); and Steven Michael Anzaldua, Goliad, TX (US)
Assigned to United States Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (USAA), San Antonio, TX (US)
Filed on Apr. 4, 2022, as Appl. No. 17/712,647.
Application 17/712,647 is a continuation in part of application No. 16/837,921, filed on Apr. 1, 2020, granted, now 11,316,849.
Claims priority of provisional application 62/829,569, filed on Apr. 4, 2019.
Int. Cl. H04L 29/06 (2006.01); G06Q 30/016 (2023.01); H04L 9/40 (2022.01)
CPC H04L 63/0869 (2013.01) [G06Q 30/016 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method of performing customer service representative (CSR) call verification, the method comprising:
receiving a first indication of A) a call initiated by a CSR of a provider and B) a customer to which the call was placed;
recording, based on the first indication and in a profile of the customer, a second indication of the call, wherein the second indication of the call is associated with the CSR who initiated the call;
receiving a login request from the customer to a provider portal of the provider and, in response, serving data for a first user interface of the provider portal, wherein the data includes a call status indicator specifying that there is an ongoing call between an agent of the provider and the customer, based on the second indication of the call;
as a result of selection of the call status indicator via the first user interface, serving additional data for the first user interface of the provider portal, the additional data including i) the second indication of the call, ii) a third indication of the CSR who initiated the call, and iii) a generated personal key for the call; and
providing data for a second user interface displayed to the CSR who initiated the call, wherein the second user interface includes the generated personal key;
wherein the CSR provides the generated personal key to the customer to verify the call.