US 12,482,002 B2
Method and system for generative AI with dynamic persona adaptation and applications thereof
Durgesh Kumar, Bangalore (IN); and Saurabh Tahiliani, Noida (IN)
Assigned to Verizon Patent and Licensing Inc., Basking Ridge, NJ (US)
Filed by Verizon Patent and Licensing Inc., Basking Ridge, NJ (US)
Filed on Aug. 10, 2023, as Appl. No. 18/447,839.
Prior Publication US 2025/0053992 A1, Feb. 13, 2025
Int. Cl. G10L 15/22 (2006.01); G06F 40/30 (2020.01); G06Q 30/015 (2023.01); G06Q 30/0601 (2023.01); G10L 13/02 (2013.01); G10L 13/027 (2013.01); G10L 15/02 (2006.01); G10L 15/183 (2013.01); H04M 3/493 (2006.01)
CPC G06Q 30/015 (2023.01) [G06F 40/30 (2020.01); G06Q 30/0617 (2013.01); G10L 13/02 (2013.01); G10L 13/027 (2013.01); G10L 15/02 (2013.01); G10L 15/183 (2013.01); G10L 15/22 (2013.01); H04M 3/493 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving a transcript of a current communication with a customer at a geo-locale;
retrieving a first set of transcripts of historic communications associated with the customer and a second set of transcripts of historic communications that occurred at the geo-locale;
computing a user persona vector based on
a hyper contextual persona vector obtained based on the transcript and the first set of transcripts, wherein the hyper contextual persona vector characterizes a first persona of the customer exhibited in the current and the historic communications, and
a geo-localized persona vector obtained based on the second set of transcripts, wherein the geo-localized persona vector characterizes a second persona of the geo-locale;
computing a current persona vector based on the transcript to characterize a current persona of the customer exhibited in the current communication;
generating, by a language model, a persona-adaptive response based on the user persona vector and the current persona vector, wherein the persona-adaptive response is expressed with a persona dynamically adapted with respect to the customer and the geo-locale; and
sending the persona-adaptive response to the customer.