US 12,481,548 B2
Correlation enhanced causation identification for data processing system management
Tsehsin Jason Liu, Wellesley, MA (US); Matthew R. Cullen, Derry, NH (US); and Vinay Sawal, Fremont, CA (US)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Jan. 30, 2024, as Appl. No. 18/426,822.
Prior Publication US 2025/0245095 A1, Jul. 31, 2025
Int. Cl. G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06F 11/30 (2006.01); G06F 11/34 (2006.01)
CPC G06F 11/0793 (2013.01) [G06F 11/3072 (2013.01); G06F 11/3452 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for managing customer-encountered issues, the method being performed by a hardware processor of a response management system (RMS) and comprising:
identifying an occurrence of an issue for a data processing system managed by the RMS;
based on the identifying of the occurrence:
obtaining a first ordered set of events associated with the issue;
using a knowledge base and the first ordered set of events to obtain a second ordered set of events that have been previously encountered in remediations of previously encountered issues;
obtaining pairing statistics associated with the issue;
using a knowledge graph and the pairing statistics to obtain a first structure that has been previously encountered in the remediations of the previously encountered issues;
ingesting the second ordered set of events and the first structure into an inference model hosted by the RMS to generate, as an output of the inference model, a second structure for the issue; and
using the second structure to remediate the issue for the data processing system to obtain a remediated one of the data processing system.