US 12,149,562 B1
Apparatuses, methods, and computer program products for multi-channel interactions
Badrinath C V, Bangalore (IN)
Assigned to Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on Feb. 25, 2022, as Appl. No. 17/680,804.
Int. Cl. H04L 9/40 (2022.01)
CPC H04L 63/18 (2013.01) [H04L 63/04 (2013.01); H04L 63/08 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
receiving, by a computing device, a request for an authenticated session associated with a first user, wherein the request is associated with an unsuccessful login attempt;
proactively establishing, in response to the unsuccessful login attempt, the authenticated session with the first user, wherein establishing the authenticated session comprises:
establishing a first communication channel with the first user; and
establishing a second communication channel with the first user;
generating a candidate response data object based upon one or more user inputs received by the computing device via the first communication channel and/or the second communication channel;
determining a first response format for conveying one or more data entries defined by the candidate response data object to the first user via the first communication channel;
determining a second response format for conveying the one or more data entries defined by the candidate response data object to the first user via the second communication channel; and
causing transmission of the one or more data entries to the first user using the first response format via the first communication channel and the second response format via the second communication channel.