| CPC H04L 41/12 (2013.01) [G06F 21/62 (2013.01); H04L 41/0654 (2013.01); H04L 63/061 (2013.01); H04L 63/20 (2013.01); G06F 3/0482 (2013.01); H04L 41/22 (2013.01)] | 20 Claims |

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1. A computer-implemented method comprising:
accessing a plurality of incidents of an incident response system, each incident from the plurality of incidents having an associated playbook comprising actions for resolving the incident;
learning a model based on features associated with the plurality of incidents, wherein the features comprise a first feature for frequencies of actions played for an incident resolution and a second feature for user feedback regarding a resolution of the incident;
accessing information about a new incident;
selecting, by the model, a plurality of related incidents based on a similarity of the features of the new incident and the features of the plurality of incidents;
selecting a plurality of committed actions in the playbooks of the related incidents;
calculating a score for each committed action from the plurality of committed actions;
creating a custom playbook for the new incident with committed actions having a score above a predetermined threshold; and
causing presentation on a display of the custom playbook for responding to the new incident.
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