CPC H04L 41/069 (2013.01) | 20 Claims |
1. A method for detecting an impairment within a service provider network, the method comprising:
receiving, by one or more computer systems within the service provider network, an inquiry from a subscriber of a service provided by the service provider network whose service is affected by the impairment;
developing, by the one or more computer systems, a first network record in response to the inquiry to record a performance of the service provider network,
identifying, by the one or more computer systems, the impairment based upon a difference between the first network record and a second network record that was developed prior to receiving the inquiry; and
diagnosing, by the one or more computer systems, the impairment within the service provider network.
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