US 12,147,719 B2
Image forming apparatus and control method for acquiring operation guide
Takahisa Onishi, Sakai (JP)
Assigned to SHARP KABUSHIKI KAISHA, Sakai (JP)
Filed by SHARP KABUSHIKI KAISHA, Sakai (JP)
Filed on Feb. 16, 2023, as Appl. No. 18/110,832.
Claims priority of application No. 2022-024359 (JP), filed on Feb. 21, 2022.
Prior Publication US 2023/0266932 A1, Aug. 24, 2023
Int. Cl. G06F 3/12 (2006.01)
CPC G06F 3/1231 (2013.01) [G06F 3/1204 (2013.01); G06F 3/1292 (2013.01)] 8 Claims
OG exemplary drawing
 
1. An image forming apparatus comprising:
a displayer capable of displaying one or more operation guides for the image forming apparatus;
a first communicator that performs communication for acquiring the one or more operation guides from an external device via a network;
a second communicator that performs short-range wireless communication with a terminal of a user operating the image forming apparatus;
one or more controllers that notify, via the second communicator, the terminal of the user of access information for accessing the external device for acquiring the one or more operation guides in a case that a failure has occurred in the communication performed by the first communicator; and
a storage that stores the one or more operation guides that are acquired,
wherein in a case that an operation guide stored in the storage is selected, the one or more controllers cause the displayer to display the selected operation guide among the one or more operation guides stored in the storage, and
in a case that an operation guide that is not stored in the storage is selected and the failure has occurred in the communication performed by the first communicator, the one or more controllers notify, via the second communicator, the terminal of the user of the access information for accessing the external device and cause the displayer to display a two-dimensional code indicating an address of the external device and readable by the terminal of the user, as the access information for accessing the external device.