US 12,475,382 B2
Automated inquiry analysis
Elizabeth Furlan, Plano, TX (US); Chih-Hsiang Chow, Plano, TX (US); and Steven Dang, Plano, TX (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on May 3, 2021, as Appl. No. 17/306,055.
Prior Publication US 2022/0351047 A1, Nov. 3, 2022
Int. Cl. G06N 5/02 (2023.01); G06F 16/22 (2019.01); G06Q 30/0282 (2023.01); G06N 20/00 (2019.01)
CPC G06N 5/02 (2013.01) [G06F 16/2291 (2019.01); G06Q 30/0282 (2013.01); G06N 20/00 (2019.01)] 14 Claims
OG exemplary drawing
 
1. A computer-implemented method, comprising:
receiving, by a computing device, a respective inquiry associated with articles of interest from each of a plurality of user devices;
performing, by a processor, predictive modeling configured to generate training data points based on content of the respective inquiry from each of the plurality of user devices gauging a prospective buyer's level of interest, for the respective inquiry from each of the plurality of user devices, the performing comprising:
receiving:
a first result from a first trained model that indicates an article of interest based on a content element of the respective inquiry that describes content associated with the articles of interest,
a second result from a second trained model that indicates a sentiment for the article of interest based on a sentiment element of the respective inquiry,
a third result from a valuation divergence model that indicates a divergence from a value proposal for the article of interest from a reference value associated with the article of interest based on a value element of the respective inquiry, and
generating a respective composite interest score that indicates a level of interest for the article of interest based on the first result, the second result, and the third result;
providing the respective inquiries from a first set of user devices of the plurality of user devices based on the respective composite interest scores satisfying a scoring threshold to a user to respond to the respective inquiries from the first set of user devices;
providing an indication of another article of interest to a second set of user devices of the plurality of user devices based on the respective composite interest scores being less than the scoring threshold;
generating, by the processor, an automated response to the indication;
determining, by the processor, which of the respective inquiries resulted in a respective sale;
identifying, by the processor, one or more queries associated with each respective inquiry resulting in the respective sale;
identifying, by the processor, one or more content components, from the one or more queries, determined to have been a factor in the respective sale; and
retraining, by the processor, the second trained model based on the one or more content components determined to have been a factor in the respective sale.