US 12,474,173 B2
Determining ridership errors by analyzing provider-requestor consistency signals across ride stages
Matthew Allen Davis, San Francisco, CA (US); Jayaprabhakar Kadarkarai, Foster City, CA (US); Eshaan Bhalla, San Francisco, CA (US); Fadi Al Sayed Hassan, Edmonds, WA (US); Ramachandran Gurumoorthy, Sammamish, WA (US); Neil Pradip Shah, San Carlos, CA (US); Suresh Pragada, Dublin, CA (US); Thanigaivel Ashwin Raj, San Ramon, CA (US); and Nathan Van Fleet, San Francisco, CA (US)
Assigned to Lyft, Inc., San Francisco, CA (US)
Filed by Lyft, Inc., San Francisco, CA (US)
Filed on Sep. 18, 2023, as Appl. No. 18/469,163.
Application 18/469,163 is a continuation of application No. 16/692,783, filed on Nov. 22, 2019, granted, now 11,761,770.
Prior Publication US 2024/0003694 A1, Jan. 4, 2024
Int. Cl. G01C 21/34 (2006.01); G01C 21/16 (2006.01); G06N 3/08 (2023.01); G06Q 10/02 (2012.01); G10L 17/00 (2013.01); G10L 17/06 (2013.01); G10L 25/63 (2013.01)
CPC G01C 21/3415 (2013.01) [G01C 21/16 (2013.01); G06N 3/08 (2013.01); G06Q 10/02 (2013.01); G10L 17/00 (2013.01); G10L 17/06 (2013.01); G10L 25/63 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
identifying a transportation match between a requestor device and a provider device;
receiving, by one or more servers from the requestor device or the provider device, location signals for a provider approach stage or a requestor approach stage;
receiving, by the one or more servers from the requestor device, a first set of audio signals for a close car door stage;
receiving, by the one or more servers from the provider device, a second set of audio signals for the close car door stage;
generating, by analyzing the first set of audio signals for the close car door stage, a first close door prediction for the close car door stage;
generating, by analyzing the second set of audio signals for the close car door stage, a second close door prediction for the close car door stage;
generating a ridership error score from the location signals for the provider approach stage or the requestor approach stage, the first close door prediction for the close car door stage and the second close door prediction for the close car door stage; and
providing a digital notification to the requestor device or the provider device based on the ridership error score determined from the location signals, the first set of audio signals, and the second set of audio signals, wherein the digital notification comprises at least one of a potential ridership error, a confirmation element, or a new ride element.