US 12,143,537 B1
Apparatuses and methods involving data-communications virtual assistance
Arunim Samat, Campbell, CA (US); Soumyadeb Mitra, Campbell, CA (US); Vijai Gandikota, Campbell, CA (US); Manu Mukerji, Campbell, CA (US); and Solomon Fung, Campbell, CA (US)
Assigned to 8x8, Inc., Campbell, CA (US)
Filed by 8x8, Inc., Campbell, CA (US)
Filed on Apr. 3, 2023, as Appl. No. 18/130,329.
Application 18/130,329 is a continuation of application No. 16/822,718, filed on Mar. 18, 2020, granted, now 11,622,043.
Claims priority of provisional application 62/820,153, filed on Mar. 18, 2019.
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/00 (2024.01); G10L 15/18 (2013.01); H04M 3/436 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01); G10L 15/08 (2006.01)
CPC H04M 3/5235 (2013.01) [G10L 15/1815 (2013.01); H04M 3/4365 (2013.01); H04M 3/5175 (2013.01); H04M 3/5191 (2013.01); H04M 3/5237 (2013.01); G10L 2015/088 (2013.01); H04M 2203/2072 (2013.01)] 20 Claims
OG exemplary drawing
 
1. In a data-communications system including a data-communications server to provide data-communication services involving client-specific endpoint devices, an apparatus comprising:
computing-processor circuitry to respond to one or more data communications (“the data communications”) involving a client-specific endpoint device, from among the client-specific endpoint devices, by
identifying and accessing a set of stored data that is linked to the client-specific endpoint device and that concerns communication-related interactions and events involving one or more users of the client-specific endpoint device,
identifying or generating context data including data indicative of at least one communications-specific characteristic from the data communications,
adjusting, in response to or based on the context data, the set of stored data that is linked to the client-specific endpoint device, and
prompting the data-communications server to provide the data-communication services on behalf of the one or more users of the client-specific endpoint device based on the set of stored data.