US 12,143,533 B2
Communications processing
Thomas V. Curtin, Madison, WI (US); Kevin Mark Beale, Stoughton, WI (US); Paul L. Hansen, McFarland, WI (US); and Wayne Paul Waldner, Richland Center, WI (US)
Assigned to AMERICAN TEL-A-SYSTEMS, INC., McFarland, WI (US)
Filed by American TEL-A-Systems, Inc., McFarland, WI (US)
Filed on Dec. 16, 2021, as Appl. No. 17/553,025.
Application 17/553,025 is a continuation of application No. 16/774,881, filed on Jan. 28, 2020, granted, now 11,258,904.
Prior Publication US 2022/0109756 A1, Apr. 7, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/523 (2006.01)
CPC H04M 3/523 (2013.01) 15 Claims
OG exemplary drawing
 
1. A client device, comprising:
a memory; and
processing circuitry coupled to the memory, the processing circuitry configured to:
configure one or more configuration parameters, the one or more configuration parameters comprising one or more preferences for notifications concerning inbound communication;
receive, from a service platform associated with a call center, a notification that an inbound communication was received at the call center, the notification identifying a source of the inbound communication, wherein the notification comprises a link enabling a user of the client device to request to join an ongoing communication session established with an agent associated with the call center;
send a request to join the ongoing communication session in response to the user of the client device selecting the link; and
join the ongoing communication session, wherein the one or more configuration parameters indicate a preference that subsequent inbound communications from the same source received within a predetermined amount of time shall be routed to the client device instead of the agent.