US 12,143,429 B1
Dynamic context orchestration based user experience
Jacob Ryan Jepperson, St. Paul, MN (US); Melanie Dauber, Oceanside, NY (US); Jeremy R. Fox, Georgetown, TX (US); Logan Bailey, Atlanta, GA (US); and Zachary A. Silverstein, Georgetown, TX (US)
Assigned to INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US)
Filed by INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US)
Filed on Aug. 10, 2023, as Appl. No. 18/447,395.
Int. Cl. H04L 65/1069 (2022.01); G10L 15/26 (2006.01); H04L 9/32 (2006.01)
CPC H04L 65/1069 (2013.01) [G10L 15/26 (2013.01); H04L 9/3213 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for restoring an interrupted communication session, comprising:
obtaining communication interface and network information required for a user to establish communicate from a user device with another device;
capturing a user communication of a current session between said user device and said another device;
determining context of communication captured of said current session and associating a token to said user communication captured;
obtaining a plurality of historical records related to previous interactions for said user device;
obtaining a plurality of historical records related to other devices previously engaged in similar communication types of transaction similar to said current session;
aggregating the plurality of historical records related to previous interactions with said user device and the plurality of historical records related to other devices previously engaged in similar communication types;
analyzing said aggregate of the plurality historical records;
storing said information relating to said current session and related context, analysis of the historical records aggregate, as well as said token; and
using stored information to reestablish a new session when said current session is terminated or interrupted prior to completion or resolution, wherein said new session uses said stored information to reestablish communication at an exact process stage of said current session that was terminated or interrupted.