US 12,143,428 B2
Enabling a wideband codec audio call between a mobile device and a wireless telecommunication network support center
Brian Graves, Kenmore, WA (US); and Jeremy Wu, Bellevue, WA (US)
Assigned to T-Mobile USA, Inc., Bellevue, WA (US)
Filed by T-Mobile USA, Inc., Bellevue, WA (US)
Filed on Nov. 30, 2022, as Appl. No. 18/072,566.
Prior Publication US 2024/0179190 A1, May 30, 2024
Int. Cl. G06F 15/16 (2006.01); H04L 65/1046 (2022.01); H04L 65/1069 (2022.01); H04M 3/51 (2006.01)
CPC H04L 65/1069 (2013.01) [H04L 65/1046 (2013.01); H04M 3/5166 (2013.01)] 20 Claims
OG exemplary drawing
 
8. A system comprising:
at least one hardware processor; and
at least one non-transitory memory storing instructions, which, when executed by the at least one hardware processor, cause the system to:
determine, by a first component, that a call is directed to a wireless telecommunication network support center;
create a first leg of the call by routing, by the first component, the call to a second component associated with a wireless telecommunication network;
create a second leg of the call by routing, by the second component, the call to an IVR;
determine by the IVR that a UE is requesting to communicate with an agent associated with the wireless telecommunication network;
transfer the call to the second component;
create a third leg of the call by routing, by the second component, the call to the agent associated with the wireless telecommunication network,
wherein the second leg of the call and the third leg of the call are branching legs; and
establish a wideband codec audio communication associated with the first leg, and the third leg of the call, while enabling a branching leg, the second leg, to use a narrowband codec audio communication,
wherein the wideband codec audio communication uses a greater frequency range than a narrowband codec.