US 12,143,346 B2
Bot omni channel communication system
Vivek Kumar, Austin, TX (US)
Assigned to ORACLE INTERNATIONAL CORPORATION, Redwood Shores, CA (US)
Filed by ORACLE INTERNATIONAL CORPORATION, Redwood Shores, CA (US)
Filed on Jun. 30, 2023, as Appl. No. 18/216,805.
Application 18/216,805 is a continuation of application No. 17/563,690, filed on Dec. 28, 2021, granted, now 11,743,211.
Prior Publication US 2023/0344785 A1, Oct. 26, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 12/00 (2006.01); G06F 8/36 (2018.01); G06F 9/451 (2018.01); H04L 51/02 (2022.01)
CPC H04L 51/02 (2013.01) [G06F 8/36 (2013.01); G06F 9/451 (2018.02)] 20 Claims
OG exemplary drawing
 
1. A computing system, comprising:
at least one processor connected to at least one memory;
a bot manager, executable by the at least one processor, configured to provide communication between a plurality of bots and a plurality of channels;
wherein the bot manager is configured to process a bot response from an individual bot to a target channel by at least:
identifying channel configuration metadata from a channel metadata repository that defines a channel dependent format for communicating data with the target channel;
identifying data components from the bot response;
converting the bot response to the channel dependent format associated with the target channel including formatting the data components from the bot response according to the channel configuration metadata of the target channel; and
transmitting, via a network connection, the converted bot response to the target channel in the channel dependent format of the target channel.