	US 12,141,877 B1
	Simplified interactive user interface
David James, San Antonio, TX (US); Irvin Lee Smith, San Antonio, TX (US); D'Andre Nepoleon Covin, San Antonio, TX (US); David John Pflug, San Antonio, TX (US); and Elisabeth Rose Gutierrez, San Antonio, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (USAA), San Antonio, TX (US)
Filed on Jun. 14, 2023, as Appl. No. 18/334,966.
Application 18/334,966 is a continuation of application No. 17/741,937, filed on May 11, 2022, granted, now 11,720,974.
Application 17/741,937 is a continuation of application No. 16/123,082, filed on Sep. 6, 2018, granted, now 11,361,383, issued on Jun. 14, 2022.
Claims priority of provisional application 62/554,810, filed on Sep. 6, 2017.
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 40/08 (2012.01); G06Q 30/016 (2023.01)

CPC G06Q 40/08 (2013.01) [G06Q 30/016 (2013.01)]

20 Claims

1. A computer-implemented method performed by at least one processor, the method comprising:

receiving, from a mobile device of a user, a request to start an insurance claim;

establishing, by a data processing system, over one or more networks, a live electronic communications session between a computer of a customer service representative and the mobile device; and

during the live electronic communications session between the computer of the customer service representative and the mobile device of the user:

displaying, on the computer of the customer service representative, a plurality of images of the user interface of the mobile device of the user, the displaying comprising displaying the plurality of images sequentially based on a time of capture for each image,

receiving information concerning the insurance claim from the mobile device,

displaying the information on the computer of the customer service representative, and

writing to a data record accessed from memory the information regarding the insurance claim in response to an indication that the customer service representative has verified the information.