US 12,141,811 B2
Apparatus and method for providing service
Yong-Hoan Kwon, Seoul (KR); Suhwan Lee, Seoul (KR); and Ill Shin Kim, Seoul (KR)
Assigned to LG Electronics Inc., Seoul (KR)
Filed by LG Electronics Inc., Seoul (KR)
Filed on Apr. 16, 2021, as Appl. No. 17/232,752.
Claims priority of application No. 10-2020-0046803 (KR), filed on Apr. 17, 2020.
Prior Publication US 2021/0326898 A1, Oct. 21, 2021
Int. Cl. G06Q 30/016 (2023.01); G06Q 10/20 (2023.01); H04W 84/12 (2009.01)
CPC G06Q 30/016 (2013.01) [G06Q 10/20 (2013.01); H04W 84/12 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A service providing apparatus, comprising:
a communicator configured to communicate with an electronic product, a user terminal, and a manufacturing server;
an electronic storage configured to store information received from the electronic product, the user terminal, and the manufacturing server;
and a controller configured to:
receive, from the electronic product by the communicator, a media access control (MAC) address of a WI-FI communication device included in the electronic product,
receive, from the manufacturing server by the communicator, a manufacturing history of the electronic product matching to the MAC address,
search, from the manufacturing server by the communicator, at least one of a serial number or a model name of the electronic product matched to the MAC address,
receive, from the electronic product by the communicator, product state information of the electronic product matched to the MAC address, and
analyze a state of the electronic product based on (i) the at least one of the serial number or the model name matched to the MAC address and (ii) the manufacturing history of the electronic product matched to the MAC address, the manufacturing history including at least one of a manufacturing date, a manufacturing location, a manufacturing line, or information associated with a manufacturing process of the electronic product,
determine the state of the electronic product based on (i) the at least one of the serial number or the model name matched to the MAC address and (ii) the manufacturing history of the electronic product matched to the MAC address,
generate service information for repair of the electronic product based on (i) the at least one of the serial number or the model name matched to the MAC address and (ii) the manufacturing history of the electronic product matched to the MAC address, and
transmit the service information to a repairer terminal,
wherein the controller is further configured to:
transmit a software update to the electronic product based on the determined state of the electronic product.