US 12,141,627 B2
System and method for routing requests for events
Shahbaz Chaudhary, Chicago, IL (US); Justin Robischon, Parker, CO (US); and Jodi Blomberg, Denver, CO (US)
Assigned to CHARLES SCHWAB & CO., INC., San Francisco, CA (US)
Filed by Charles Schwab & Co., Inc, San Francisco, CA (US)
Filed on Sep. 21, 2023, as Appl. No. 18/471,640.
Application 18/471,640 is a continuation of application No. 18/173,944, filed on Feb. 24, 2023, granted, now 11,797,361.
Application 18/173,944 is a continuation of application No. 17/348,761, filed on Jun. 15, 2021, granted, now 11,609,805, issued on Mar. 21, 2023.
Claims priority of provisional application 63/039,027, filed on Jun. 15, 2020.
Prior Publication US 2024/0012697 A1, Jan. 11, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 9/54 (2006.01); G06N 7/01 (2023.01)
CPC G06F 9/542 (2013.01) [G06N 7/01 (2023.01)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
at least one processor; and
a memory coupled to the at least one processor, wherein the memory includes at least one database storing
a plurality of actions taken by a plurality of users, a plurality of events taken by the plurality of users, and dates and times of each of the plurality of actions and the plurality of events,
at least one vector including a user identifier, at least one action of the plurality of actions, an event of the plurality of events taken after the at least one action, and a date and time of each of the at least one action and the event, the user identifier identifying a user of the plurality of users who completed the at least one action and the event,
probabilities, for each of the plurality of events included in one of the at least one vectors, that a first event will occur within a time period of at least one first action, and
instructions that when executed by the at least one processor cause the system, in response to receiving an unknown event from a target user who has performed at least one action of the plurality of actions, to perform,
predicting, based on the at least one action of the target user and the probabilities, the unknown event received from the target user, and
directing a hardware distributor, based on the predicting the unknown event, to route the unknown event received from the target user to an agent responsible for handling the unknown event.