US 12,141,540 B2
Message mapping and combination for intent classification
Segev Shlomov, Haifa (IL); Inbal Ronen, Haifa (IL); Ella Rabinovich, Hod Hasharon (IL); David Boaz, Bahan (IL); Ofer Lavi, Tel Aviv (IL); and Ateret Anaby-Tavor, Givat Ada (IL)
Assigned to International Business Machines Corporation, Armonk, NY (US)
Filed by INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US)
Filed on Mar. 3, 2022, as Appl. No. 17/653,452.
Prior Publication US 2023/0281396 A1, Sep. 7, 2023
Int. Cl. G06F 40/40 (2020.01); G06F 40/20 (2020.01); G06F 40/30 (2020.01)
CPC G06F 40/40 (2020.01) [G06F 40/20 (2020.01); G06F 40/30 (2020.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
receiving a first message from a first user, the first message being generated during a first conversation between the first user and a first automated agent;
producing, via a computer, a second message comprising a same request as the first message but a different language modality than the first message;
combining the second message and the first message to form a combined message, wherein the combining occurs via concatenating the second message to the first message; and
inputting the combined message into the first automated agent such that the first automated agent produces an intent classification for the first message, wherein the first automated agent comprises a natural language processor that performs natural language processing of the combined message.