US 12,141,533 B2
Leveraging knowledge records for chatbot local search
Piotr Kalandyk, Zielonki (PL); Hubert Kompanowski, Izbica Kujawska (PL); Grzegorz Piotr Szczepanik, Cracow (PL); and Pawel Tadeusz Januszek, Cracow (PL)
Assigned to INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US)
Filed by INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US)
Filed on Sep. 23, 2021, as Appl. No. 17/483,161.
Prior Publication US 2023/0087896 A1, Mar. 23, 2023
Int. Cl. G10L 15/16 (2006.01); G06F 16/23 (2019.01); G06F 40/35 (2020.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01)
CPC G06F 40/35 (2020.01) [G06F 16/2379 (2019.01); G10L 15/16 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01)] 12 Claims
OG exemplary drawing
 
1. A method, comprising:
selecting at least one knowledge source for use in updating a first problem-solution data set;
from data provided by the at least one knowledge source, automatically generating, using a processor, a plurality of dialogs;
selecting a first intent translated from the data provided by the knowledge source;
determining whether there is a second intent in the existing dialogs that is a same or similar to the first intent; and
updating existing dialogs in the first problem-solution data set using the plurality of dialogs that are generated, the updating the existing dialogs in the first problem-solution data set using the plurality of dialogs that are generated comprising, responsive to determining that there is not a second intent in the existing dialogs that is the same or similar to the first intent, adding to the first problem-solution data set the first intent and at least one dialog for the first intent.