CPC G06F 16/24565 (2019.01) [G06F 16/21 (2019.01); G06F 16/235 (2019.01); G06F 16/2358 (2019.01)] | 20 Claims |
1. A method for managing and processing database records, the method comprising:
maintaining, by a records management and processing system, a plurality of records in a database, each record of the plurality of records comprising a record of a service provided to a consumer by a service provider of a plurality of service providers and identifying at least one required action by at least one responsible entity of a plurality of responsible entities and wherein the records management and processing system comprises an intermediary between systems of the plurality of service providers and systems of the plurality of responsible entities;
monitoring, by the records management and processing system, the plurality of records for an occurrence of a pre-defined condition on at least one record of the plurality of records;
launching, by the records management and processing system, a dynamic query session with a user and related to the at least one record in response to detecting the occurrence of the pre-defined condition on the at least one record of the plurality of records, wherein the dynamic query session comprises at least a first query to the user and a second query to the user and wherein the second query is determined based on data collected as a result of the first query;
storing, by the records management and processing system, data collected as a result of the dynamic query session in a table; and
initiating, by the records management and processing system, a plurality of actions to affect processing of the at least one record, wherein the plurality of actions are determined based on the data collected as a result of the dynamic query session and stored in the table.
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