US 12,468,594 B2
Information processing apparatus, information processing method, and information processing system
Shintaro Kawamura, Kanagawa (JP); Shohichi Naitoh, Miyagi (JP); and Shinya Iguchi, Kanagawa (JP)
Assigned to Ricoh Company, Ltd., Tokyo (JP)
Filed by Shintaro Kawamura, Kanagawa (JP); Shohichi Naitoh, Miyagi (JP); and Shinya Iguchi, Kanagawa (JP)
Filed on Feb. 6, 2023, as Appl. No. 18/164,767.
Claims priority of application No. 2022-031184 (JP), filed on Mar. 1, 2022; and application No. 2022-200077 (JP), filed on Dec. 15, 2022.
Prior Publication US 2023/0281072 A1, Sep. 7, 2023
Int. Cl. G06F 11/07 (2006.01); G06F 16/21 (2019.01)
CPC G06F 11/079 (2013.01) [G06F 11/0775 (2013.01); G06F 16/21 (2019.01)] 16 Claims
OG exemplary drawing
 
1. An information processing apparatus communicably connected to a communication terminal through a network, comprising:
one or more memories that store state information indicating a predetermined state of a problem that occurs in an object, the predetermined state including a first mode and a second mode,
store the state information in association with first identification information for identifying a first image that visually represents the first mode of the predetermined state, and first document information including a first description describing a cause of the first mode represented by the first image, and
store the state information in association with second identification information for identifying a second image that visually represents the second mode of the predetermined state, and second document information including a second description describing a cause of the second mode represented by the second image; and
circuitry configured to:
receive from the communication terminal through the network, a text entered by a user at the communication terminal;
specify the first image identified by the first identification information and the second image identified by the second identification information stored in association with the state information based on the entered text;
transmit to the communication terminal through the network, first screen information of a selection screen including the first image and the second image specified;
cause the communication terminal to display the first image and the second image specified in a selectable manner, together with the text entered by the user, on the selection screen where the user selects from the first image and the second image;
receive from the communication terminal through the network, first specific information for specifying the first image when the user selects the first image on the selection screen, and second specific information for specifying the second image when the user selects the second image on the selection screen;
in response to receiving the first specific information for specifying the first image, generate first description information including a part or all of the first description describing the cause of the first mode based on the first specific information for specifying the first image selected by the user on the selection screen, and transmit the first description information to the communication terminal through the network; and
in response to receiving the second specific information for specifying the second image, generate second description information including a part or all of the second description describing the cause of the second mode based on the second specific information for specifying the second image selected by the user on the selection screen, and transmit the second description information to the communication terminal through the network.