US 12,137,184 B2
Recording a message using a software platform service
Vi Dinh Chau, Seattle, WA (US)
Assigned to Zoom Video Communications, Inc., San Jose, CA (US)
Filed by Zoom Video Communications, Inc., San Jose, CA (US)
Filed on Dec. 12, 2022, as Appl. No. 18/064,549.
Application 18/064,549 is a continuation of application No. 17/243,161, filed on Apr. 28, 2021, granted, now 11,539,838, issued on Dec. 27, 2022.
Prior Publication US 2023/0114797 A1, Apr. 13, 2023
Int. Cl. H04M 3/493 (2006.01); H04N 5/76 (2006.01)
CPC H04M 3/493 (2013.01) [H04N 5/76 (2013.01)] 17 Claims
OG exemplary drawing
 
1. A method, comprising:
obtaining, from a calling device during a call with a client device facilitated using a telephony service of a unified communications as a service (UCaaS) software platform, a request to record a message for a user of the client device;
presenting in-call options for selection at the calling device responsive to the call going unanswered, wherein a first in-call option allows the calling device to record an audio-only voicemail message for the client device and a second in-call option allows the calling device to record a video message for the client device;
causing, based on the request, a client application associated with the UCaaS software platform to record the message using a non-telephony service of the UCaaS software platform; and
causing, based on the recorded message, the call to end.