US 12,137,069 B2
System and method of automated communications via verticalization
Tomas Gorny, Scottsdale, AZ (US)
Assigned to Nextiva, Inc., Scottsdale, AZ (US)
Filed by Nextiva, Inc., Scottsdale, AZ (US)
Filed on Jul. 17, 2023, as Appl. No. 18/222,806.
Application 18/222,806 is a continuation of application No. 17/233,070, filed on Apr. 16, 2021, granted, now 11,716,295.
Claims priority of provisional application 63/012,747, filed on Apr. 20, 2020.
Prior Publication US 2023/0362109 A1, Nov. 9, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/02 (2022.01); G06F 40/35 (2020.01); G06Q 30/0242 (2023.01); H04L 51/10 (2022.01); H04L 51/56 (2022.01)
CPC H04L 51/02 (2013.01) [G06F 40/35 (2020.01); G06Q 30/0242 (2013.01); H04L 51/10 (2013.01); H04L 51/56 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A system comprising an automation platform associated with an entity and one or more end user systems, the automation platform comprising a processor and memory and configured to:
generate a particularized user interface specific to the system associated with the entity;
display an industry selection interface comprising a list of available industries displayed graphically as a hierarchy with drop-down menus corresponding to each of the available industries;
select one or more industry-specific, campaign-specific communication templates from the industry selection interface;
generate a branded communication based, at least in part, on input from a rules engine and the one or more industry-specific, campaign-specific communication templates;
modify content of the generated branded communication, generating a modified communication;
revise the one or more industry-specific, campaign-specific communication templates to include one or more modifications made to the content of the generated branded communication;
transmit, using one or more communication channels, the modified communication to at least one of the one or more end user systems;
detecting one or more response communications transmitted by the one or more end user systems in response to the transmitted communication;
assigning to the one or more response communications one or more sentiment scores assessing a degree of positive or negative emotional content;
modifying one or more subsequent communications based on the one or more assigned sentiment scores;
collect communications data comprising metrics characterizing one or more customer interactions;
monitor communications to the at least one of the one or more end user systems;
identify one or more commonalities in the monitored communications;
display a task automation prompt in response to the identifying of the one or more commonalities; and
create a new industry-specific communication template in response to receiving a selection to the task automation prompt.