US 12,136,100 B2
Methods and systems for collecting survey feedback data
Elijah Stull, Glen Allen, VA (US)
Assigned to CAPITAL ONE SERVICES, LLC
Filed by CAPITAL ONE SERVICES, LLC, McLean, VA (US)
Filed on Mar. 9, 2022, as Appl. No. 17/690,545.
Application 17/690,545 is a continuation of application No. 16/778,675, filed on Jan. 31, 2020, granted, now 11,282,096.
Prior Publication US 2022/0198490 A1, Jun. 23, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/02 (2023.01); G06F 9/54 (2006.01); G06F 16/9535 (2019.01); G06Q 30/0203 (2023.01); G06Q 30/0242 (2023.01)
CPC G06Q 30/0203 (2013.01) [G06F 9/547 (2013.01); G06F 16/9535 (2019.01); G06Q 30/0245 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for collecting survey feedback data utilizing a computer device comprising a processor and a storage device, the method comprising:
operating the processor to prepare an application programming interface (API)-based survey feedback dashboard on a server for storing survey feedback data for an API-based survey, the API-based survey feedback dashboard capable of collecting the survey feedback data from at least two of: an email, a web page, a mobile application, or a third party service provider;
operating the processor to prepopulate and generate the API-based survey using field information from survey meta information and survey structural information of the API-based survey feedback dashboard;
operating the processor to send the API-based survey to multiple survey taking users using a unique link that links the field information from the survey meta information and the survey structural information of the API-based survey feedback dashboard with the API-based survey;
operating the processor to accept at the API-based survey feedback dashboard using the unique link, the survey feedback data received in any format via at least two channels, wherein each channel uses the computer device, the survey feedback data corresponding to the field information and the survey structural information, wherein the unique link associates the survey feedback data with at least one of: a survey taker and a survey creator, wherein the API-based survey, when incomplete, is configured to be resumed by the survey taker via an API call; and
using the storage device to store the survey feedback data on the API-based survey feedback dashboard.