US 12,135,604 B2
Systems and methods for proactive service health detection
Jignesh Patel, Atlanta, GA (US); Ron Lev, Atlanta, GA (US); and Kenny Chau, Atlanta, GA (US)
Assigned to Cox Communications, Inc., Atlanta, GA (US)
Filed by Cox Communications, Inc., Atlanta, GA (US)
Filed on May 6, 2022, as Appl. No. 17/662,362.
Prior Publication US 2023/0359543 A1, Nov. 9, 2023
Int. Cl. G06F 11/07 (2006.01); G06F 11/36 (2006.01)
CPC G06F 11/079 (2013.01) [G06F 11/0706 (2013.01); G06F 11/0769 (2013.01); G06F 11/366 (2013.01)] 17 Claims
OG exemplary drawing
 
1. A system comprising:
a processor; and
a memory storing computer-executable instructions that, when executed by the processor, cause the processor to:
receive, by one or more computing systems, first data associated with a first application at a first time and second data associated with the first application at a second time;
determine a first anomaly associated with the first application at the second time;
compare, by a first natural language processing model on the one or more computing systems, the second data and the first data;
determine, by the first natural language processing model and based on the comparison, a first difference indicative that a portion of the first data is different than a same portion of the second data;
receive third data associated with the first application;
receive fourth data associated with a second application;
determine, by the first natural language processing model and in parallel, that the first difference exists in the third data and that a second difference exists in the fourth data; and
automatically initiate a first action to prevent or mitigate a second anomaly associated with the first application and a second action to prevent or mitigate a third anomaly associated with the second application.