US 12,463,859 B2
Enabling an operator to resolve an issue associated with a 5G wireless telecommunication network using AR glasses
Phi Nguyen, Lacey, WA (US); and Kevin Lau, Bellevue, WA (US)
Assigned to T-Mobile USA, Inc., Bellevue, WA (US)
Filed by T-Mobile USA, Inc., Bellevue, WA (US)
Filed on Nov. 6, 2023, as Appl. No. 18/502,975.
Application 18/502,975 is a continuation of application No. 17/838,013, filed on Jun. 10, 2022, granted, now 11,855,831.
Prior Publication US 2024/0073082 A1, Feb. 29, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 41/0604 (2022.01); G06F 3/01 (2006.01); H04L 41/5074 (2022.01); H04L 65/403 (2022.01); H04W 24/04 (2009.01)
CPC H04L 41/0609 (2013.01) [G06F 3/011 (2013.01); G06F 3/017 (2013.01); H04L 41/0627 (2013.01); H04L 65/403 (2013.01); H04W 24/04 (2013.01)] 20 Claims
OG exemplary drawing
 
1. At least one non-transitory computer-readable storage medium storing instructions, which, when executed by at least one data processor of a system, cause the system to:
receive an indication of an issue associated with a telecommunication network;
receive an indication of an operator capable of resolving the issue;
determine a location of the operator capable of resolving the issue,
wherein the location has a location type, the location type including a public location type and a private location type;
wherein the location is the public location type when the location is open to a general public;
wherein the location is the private location type when the location is restricted to particular members of the general public;
based on the issue and the location type, generate a notification and an alert,
wherein the notification indicates the issue,
wherein the alert is configured to inform the operator of the notification,
wherein the alert is audible or tactile perceptible, and
wherein an intensity of the alert varies depending on the location type of the operator;
send the alert and the notification to an augmented reality (AR) or virtual reality (VR) device associated with the operator,
wherein the intensity of the alert is increased when the location is the private location type compared to when the location is the public location type, and
wherein the notification prompts the operator to join a virtual room;
receive a request to join the virtual room from the operator based on a command detected by the AR or VR device; and
create the virtual room, via the telecommunication network, including the operator.