| CPC G09B 5/065 (2013.01) [G06T 17/00 (2013.01); G06T 19/00 (2013.01); G06T 2219/024 (2013.01)] | 20 Claims |
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1. A system for generating a training module comprising a computer that includes at least one processor, a communication interface, and a memory device that stores executable code that, when executed, causes the at least one processor to:
(a) activate a digital recorder that captures event data and interactive communications and stores the interactive communications to the memory device as interactive content files, wherein the interactive content files comprise audio data and video data that was output to a display device coupled to an agent computing device;
(b) convert the audio data to alphanumeric text data;
(c) generate an interaction driver and at least one interrogatory based on the alphanumeric text data, wherein the interaction driver is associated with the interrogatory and stored to a relational database integrated with the memory device;
(d) generate training video interface data based on the video data, the event data, and the interaction driver, wherein the training video interface data comprises agent computing device user interface display data;
(e) package the interaction driver, the least one interrogatory, and the training video interface data into a training module that comprises executable training module code;
(f) execute the training module code to implement a first training interaction, wherein the first training interaction outputs the training video interface data and the interrogatory to the agent computing device that simulates a virtual interaction between an end user and an agent computing device user;
(g) receive a first set of inputs to the first training interaction;
(h) measure an interaction performance measurement of the user associated with the first training interaction; and
(i) present the user interaction performance measurement of the agent computing device associated with the first training interaction to a supervisor computing device.
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