| CPC G06F 40/166 (2020.01) [G06F 40/40 (2020.01)] | 20 Claims |

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1. A system comprising:
a processor; and
a computer-readable medium storing instructions that are operative upon execution by the processor to:
receiving a transcript of a conversation between participants;
generate a summary of the transcript using a summarization model, the summary relating to a topic of the conversation;
extract topic-specific data associated with the topic from a customer relations management (CRM) or enterprise suite data set using a scoring model, the CRM or enterprise data set excluding the transcript;
dynamically generate a large language model (LLM) prompt based on the summary by resolving a difference between the topic-specific data and the summary in favor of the topic-specific data; and
generate, by an LLM model, an output text based on the LLM prompt.
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