US 12,132,866 B2
Configurable dynamic call routing and matching system
Anthony Scodary, Los Angeles, CA (US); Nicolas Benitez, Los Angeles, CA (US); and Adam Miller, Los Angeles, CA (US)
Assigned to Gridspace Inc., San Francisco, CA (US)
Filed by Gridspace Inc., San Francisco, CA (US)
Filed on Oct. 2, 2020, as Appl. No. 17/062,083.
Application 17/062,083 is a continuation in part of application No. 15/653,411, filed on Jul. 18, 2017, granted, now 10,861,436.
Claims priority of provisional application 62/378,778, filed on Aug. 24, 2016.
Prior Publication US 2021/0021709 A1, Jan. 21, 2021
Int. Cl. H04M 3/523 (2006.01)
CPC H04M 3/5233 (2013.01) 10 Claims
OG exemplary drawing
 
1. A system comprising:
a communication interface configured to receive a call from a telephony carrier network;
logic to configure a call flow between the communication interface and one or more of an outlet node and a call hangup node, the call flow comprising:
an inlet node binding a communication address to the call flow;
at least one bot node configured to:
route the call to particular child nodes of the bot node based on particular outcomes of the bot node;
apply one or more tags to the call; and
route the call to the child nodes based on the applied tags;
one or more queue nodes; and
at least one of the queue nodes coupled to one of the outlet node and the call hangup node.