US 12,132,797 B2
Intelligent monitoring systems to predict likelihood of subscriber churn
Yusuke Sakamoto, San Jose, CA (US); Muhammad Ali Valliani, Houston, TX (US); Nipun Agarwal, Fremont, CA (US); and Sachin Vasudeva, Fremont, CA (US)
Assigned to PLUME DESIGN, INC., Palo Alto, CA (US)
Filed by PLUME DESIGN, INC., Palo Alto, CA (US)
Filed on May 5, 2023, as Appl. No. 18/313,148.
Application 18/313,148 is a continuation in part of application No. 17/878,956, filed on Aug. 2, 2022.
Application 17/878,956 is a continuation in part of application No. 17/700,782, filed on Mar. 22, 2022, granted, now 11,930,380.
Application 17/700,782 is a continuation in part of application No. 17/071,015, filed on Oct. 15, 2020, granted, now 11,871,249.
Application 17/071,015 is a continuation in part of application No. 16/897,371, filed on Jun. 10, 2020, granted, now 11,937,101.
Application 16/897,371 is a continuation in part of application No. 15/782,912, filed on Oct. 13, 2017, granted, now 10,687,227, issued on Jun. 16, 2020.
Prior Publication US 2023/0275973 A1, Aug. 31, 2023
Int. Cl. H04L 67/50 (2022.01); H04L 41/22 (2022.01)
CPC H04L 67/535 (2022.05) [H04L 41/22 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising the steps of:
identifying, by a device, data corresponding to a user, the data being collected in accordance with a predetermined time period of activity of the user;
analyzing, by the device, the data, and determining a set of features, the set of features corresponding to a type of activity indicated by the data;
analyzing, by the device, the data and the set of features, and determining a churn probability for the user, the churn probability providing an indication as to how likely the user is to cancel a subscription from a service provider (SP) based on the type of activity;
determining, by the device, a set of risk factors based on the churn probability, the set of risk factors corresponding to specific actions by the user that correspond to the set of features; and
generating, by the device, a set of instructions for mitigating the churn probability, the set of instructions corresponding to an actionable campaign that can be implemented via an account of the user with the SP.