| CPC H04L 65/80 (2013.01) [H04L 65/60 (2013.01)] | 19 Claims |

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1. A computer implemented method for monitoring audio and video content, the method comprising:
under control of one or more processors configured with specific executable program instructions, during an audio and video communications session between a user and a recipient:
receiving, from a wireless source, audio and video content for the user, the audio and video content having a baseline quality for at least a portion of the audio and video communications session;
monitoring a quality characteristic of interest (COI) of an audio and video content signal associated with the audio and video content;
identifying interference in the audio and video content signal when the quality COI of the audio and video content signal crosses the baseline quality at least one of i) by a predetermined amount or ii) within an event interval; and
generating, in real-time during the audio and video communications session, a notification indicating that the quality COI of the audio and video content signal for the audio and video content has changed;
maintaining a template related to the interference on the audio and video content signal that includes a corrective action to remove the change;
updating the template over time based on a local environment or user experience; and
generating, in real-time during the audio and video communications session, a notification indicating the corrective action to remove the interference.
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