US 12,456,137 B2
Personalizing an interaction between a mobile device associated with a user and an application or a website associated with a wireless telecommunication network
Vigneshwaran Ganesan, Fort Worth, TX (US); Jie Hui, Mercer Island, WA (US); Maria Huynh, Seattle, WA (US); Vipul M. Sagare, Coppell, TX (US); and Kristian D. Taylor, Chester, VA (US)
Assigned to T-Mobile USA, Inc., Bellevue, WA (US)
Filed by T-Mobile USA, Inc., Bellevue, WA (US)
Filed on Mar. 28, 2023, as Appl. No. 18/191,706.
Prior Publication US 2024/0330999 A1, Oct. 3, 2024
Int. Cl. G06Q 30/06 (2023.01); G06N 5/04 (2023.01); G06Q 30/0601 (2023.01)
CPC G06Q 30/0617 (2013.01) [G06N 5/04 (2013.01)] 20 Claims
OG exemplary drawing
 
1. At least one non-transitory computer-readable storage medium storing instructions to use an artificial intelligence (AI) to personalize an interaction between a mobile device associated with a user and an application or a website associated with a wireless telecommunication network, which, when executed by at least one data processor of a system, cause the system to:
obtain data entries associated with the user including segmentation, preferences, behavior elements, contextual events, and trust expectations,
wherein the segmentation associated with the user is based on demographics associated with the user, and
wherein the trust expectations include complexity of information presented to the user;
obtain data entries associated with the wireless telecommunication network including available products, available promotions, and selling channels;
receive an indication to initiate an interaction between the mobile device and the application or the website associated with the wireless telecommunication network,
wherein the interaction is aimed at completing a task;
based on the indication to initiate the interaction, generate a first question to present to the mobile device associated with the user,
wherein the first question is generated based on applying the data entries associated with the user and the data entries associated with the wireless telecommunication network as inputs to the AI;
receive a first response to the first question from the mobile device;
based on the first response, generate, by the AI, a second question to present to the mobile device associated with the user, wherein the second question furthers completion of the task;
receive a second response to the second question from the mobile device;
receive an indication to interrupt the interaction between the mobile device and the wireless telecommunication network;
in response to receiving the indication to interrupt the interaction:
generate a quick response (QR) code associated with the interaction from initiation to interruption;
provide the QR code to the mobile device associated with the user;
after interrupting the interaction between the mobile device and the wireless telecommunication network, receive the QR code at a channel associated with the wireless telecommunication network,
wherein the channel includes a website, a store, a data channel, or a voice channel;
based on the QR code, retrieve the interaction from initiation to interruption; and
enable the mobile device to continue with the interaction from the interruption, thereby preventing the user from having to start the interaction from the initiation.