US 12,124,411 B2
Systems for cluster analysis of interactive content
Phu Pham, Lawrenceville, GA (US); Merle Hidinger, Midlothian, VA (US); and Jun Ji, Glen Allen, VA (US)
Assigned to TRUIST BANK, Charlotte, NC (US)
Filed by Truist Bank, Charlotte, NC (US)
Filed on Nov. 22, 2022, as Appl. No. 18/057,907.
Prior Publication US 2024/0168918 A1, May 23, 2024
Int. Cl. G06F 16/00 (2019.01); G06F 16/16 (2019.01); G06N 3/045 (2023.01)
CPC G06F 16/16 (2019.01) [G06N 3/045 (2023.01)] 18 Claims
OG exemplary drawing
 
1. A system for processing interactive content comprising a network computing device that includes at least one processor and a memory device storing data and executable code that, when executed, causes the at least one processor to:
(a) pass to a content driver software service, content data files that each comprise (i) a plurality of alphanumeric elements, and (ii) time-and-date data;
(b) execute by the content driver software service, a concentration analysis using the content data files, wherein the concentration analysis generates concentrated content data for each content data file by performing the operations comprising (i) determining a weight quantifier for the alphanumeric elements, and (ii) removing from the content data file, alphanumeric elements having a weight quantifier below a weight threshold;
(c) execute by the content driver software service, a topic analysis using the concentrated content data, wherein (i) the topic analysis processes the concentrated content data for each of the content data files to generate an interaction initiation identifier for each of the content data files, and wherein (ii) the interaction initiation identifier for each content data file is associated with the content data file by storing both the content data file and the interaction initiation identifier to an interaction database as an interaction database record;
(d) receive by the content driver software service (i) a plurality of interaction database records, and (ii) content parameter data comprising one or more time-and-date identifiers that each represent a sequence range;
(e) execute by the content driver software service, operations comprising (i) determine which of the interaction database records fall within a time-and-date range by processing the time-and-date identifiers and the time-and-date data for each of the interaction database records, (ii) labeling the interaction database records with at least one of the time-and-date identifiers when the interaction database record falls within at least one of the time-and-date ranges, and (iii) processing the interaction initiation identifiers for each of the interaction database records within a time-and-date range, to generate proportion data for each distinct interaction initiation identifier; and
(f) transmit the interaction initiation identifiers, the proportion data, and the time-and-date identifiers to an agent computing device for display on an Interaction Graphical User Interface, wherein:
(i) the Interaction Graphical User Interface (GUI) displays a plurality of time-and-date identifiers;
(ii) each of the time-and-date identifiers is displayed on the Interaction Graphical User Interface as associated at least one interaction initiation identifier, and each interaction initiation identifier is displayed as associated with proportion data;
wherein:
(a) the system further comprises interactive voice response software that outputs automated options for selection by a user; and
(b) the automated options are modified to incorporate a first automated option that corresponds to at least one of the interaction initiation identifiers.