US 11,799,813 B2
Communication support server, communication support system, communication support method, and communication support program
China Toyoshima, Tokyo (JP); and Hidenori Kawamura, Hokkaido (JP)
Assigned to AILL INC., Tokyo (JP)
Appl. No. 17/599,320
Filed by Aill Inc., Tokyo (JP)
PCT Filed Mar. 29, 2019, PCT No. PCT/JP2019/014178
§ 371(c)(1), (2) Date Sep. 28, 2021,
PCT Pub. No. WO2020/202314, PCT Pub. Date Oct. 8, 2020.
Prior Publication US 2022/0166737 A1, May 26, 2022
Int. Cl. H04L 51/212 (2022.01); H04L 51/18 (2022.01)
CPC H04L 51/212 (2022.05) [H04L 51/18 (2013.01)] 9 Claims
OG exemplary drawing
 
1. A communication support server comprising:
a processor; and
a memory including a program that, when executed by the processor, causes the processor to:
analyze a content of a message transmitted from at least one of a first terminal device used by a first user or a second terminal device used by a second user;
determine whether assistance to stop the first user or the second user from transmitting another message is necessary in accordance with the content of the message analyzed by the processor;
generate an assist message to be transmitted only to the first terminal device or the second terminal device in accordance with the content of the message analyzed, if the processor determines that the assistance is necessary, the assist message being to stop the first user or the second user who has input the another message from transmitting the another message; and
transmit, to the first terminal device or the second terminal device, the assist message,
wherein the processor functions to stop transmission of the another message input by the first user or the second user in accordance with the content of the message analyzed by the processor,
the assist message informs the first user or the second user that not transmitting the another message now is better than transmitting the another message now, and
the processor calculates a degree of good feeling of the second user for the first user based on a message transmitted from the first terminal device and a message transmitted from the second terminal device.