CPC G06Q 10/06398 (2013.01) [H04L 12/4625 (2013.01); H04L 51/18 (2013.01); H04L 67/02 (2013.01); H04L 67/12 (2013.01); H04L 67/306 (2013.01); H04L 67/535 (2022.05)] | 24 Claims |
1. A method of generating performance metrics for one or more users within an observation platform environment comprising:
providing one or more of the users with a communications device capable of sending a user's voice and a secondary signal containing information regarding a location of the communications device or a relative proximity of the communications device to other communications devices provided to others of the users; and
providing an observation platform having a communications system for receiving and sending data from and to at least one of the communications devices, an Internet of things (IOT) device, and an external system, the observation platform comprising:
a computer system with a memory, the computer system configured to:
recognize a user identity of a user, of the users, based on signals from the communications device;
capture, from the communications device, a voice message of the user and the secondary signal;
derive statistical data about employee performance of the user comprising:
primary statistics, secondary statistics, and higher-order statistics from the secondary signal and the voice message;
store the user identity, the voice message, the location of the communications device, and the statistical data about employee performance in an employee performance library associated with the user in an employee performance database, wherein information in the employee performance library is processed by an inference engine to derive performance information about the user; and
generate at least one performance metric entry into an employee performance library for the employee performance of the user versus other employees of an employer, the at least one performance metric entry based on the performance information.
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