US 12,452,633 B2
Task oriented asynchronous virtual assistant interface
Ian Beaver, Alpharetta, GA (US); Vladislav Luzin, Alpharetta, GA (US); and Omer Glazer, Alpharetta, GA (US)
Assigned to Verint Americas Inc., Alpharetta, GA (US)
Filed by Verint Americas Inc., Alpharetta, GA (US)
Filed on Jul. 28, 2022, as Appl. No. 17/875,810.
Prior Publication US 2024/0040346 A1, Feb. 1, 2024
Int. Cl. H04W 4/16 (2009.01); G06Q 30/016 (2023.01); H04M 3/493 (2006.01)
CPC H04W 4/16 (2013.01) [G06Q 30/016 (2013.01); H04M 3/493 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method of causing a virtual assistant service to fulfill a task request on behalf of a customer, the method comprising:
receiving first task request data defining a first task at an intelligent virtual assistant (IVA) application running on a customer device, wherein the first task relates to a first product or service provider;
transmitting the first task request data to the virtual assistant service to fulfill the first task;
receiving second task request data defining a second task at the IVA application, wherein the second task relates to a second product or service provider;
transmitting the second task request data to the virtual assistant service to fulfill the second task;
receiving updates at the IVA application regarding progress of the first task and the second task concurrently underway on the virtual assistant service; and
in response to the updates, updating a fulfillment status displayed to the customer, wherein the fulfillment status includes a measure of task progress relative to completion of the respective task.