	US 12,452,373 B2
	Systems for identifying the answering party of an automated voice call
Abdelkader Benkreira, New York, NY (US); Joshua Edwards, Philadelphia, PA (US); and Michael Mossoba, Arlington, VA (US)
Assigned to CAPITAL ONE SERVICES, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Dec. 20, 2023, as Appl. No. 18/390,462.
Application 18/390,462 is a continuation of application No. 17/498,405, filed on Oct. 11, 2021, granted, now 11,856,144.
Application 17/498,405 is a continuation of application No. 16/897,197, filed on Jun. 9, 2020, granted, now 11,146,686, issued on Oct. 12, 2021.
Prior Publication US 2024/0205337 A1, Jun. 20, 2024
Int. Cl. H04M 3/533 (2006.01); G10L 15/22 (2006.01); H04M 1/82 (2006.01); H04M 3/436 (2006.01)

CPC H04M 3/533 (2013.01) [G10L 15/22 (2013.01); H04M 1/82 (2013.01); H04M 3/436 (2013.01); H04M 2250/74 (2013.01)]

19 Claims

1. A non-transitory, computer-readable medium having instructions stored thereon that, when executed by one or more processors, causes a system to:

receive audio data associated with a call to a user device associated with a user;

detect an utterance from the audio data;

perform a comparison of the utterance to stored data;

determine, based on the comparison, whether the utterance corresponds to a voicemail greeting;

responsive to the utterance not corresponding to the voicemail greeting:

responsive to identifying the user:

output a person-focused recording comprising confidential information associated with the user;

responsive to not identifying the user:

output a person-focused recording omitting confidential information associated with the user;

responsive to the utterance corresponding to the voicemail greeting:

identify that the voicemail greeting is a customized voicemail greeting associated with the user;

identify, based on the comparison and a voicemail greeting database, a message duration of the customized voicemail greeting from the stored data; and

responsive to identifying the message duration, output a first recording after the message duration has expired, wherein the first recording is voicemail-focused and omits confidential information associated with the user.

8. A system comprising:

one or more processors; and

memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to:

receive audio data associated with a call to a user device associated with a user;

determine whether the audio data corresponds to a voicemail greeting;

responsive to the audio data not corresponding to the voicemail greeting, output a person-focused recording comprising confidential information associated with the user;

responsive to the audio data corresponding to the voicemail greeting:

identify that the voicemail greeting is a customized voicemail greeting associated with the user;

identify a message duration of the customized voicemail greeting; and

after the message duration has expired, output a first recording, wherein the first recording is voicemail-focused and omits confidential information associated with the user.

15. A method comprising:

receiving audio data associated with a call to a user device associated with a user;

determining whether the audio data corresponds to a voicemail greeting;

responsive to the audio data corresponding to the voicemail greeting:

identifying that the voicemail greeting is a customized voicemail greeting associated with the user;

identifying a message duration of the customized voicemail greeting; and

after the message duration ends, outputting a first recording, wherein the first recording is voicemail-focused and omits confidential information associated with the user.