US 12,452,371 B2
Expediting a support call based on preceding electronic activity
Robin Monks, Snohomish, WA (US)
Assigned to Praia Health Inc., Chicago, IL (US)
Filed by Praia Health Inc., Renton, WA (US)
Filed on Apr. 10, 2023, as Appl. No. 18/297,812.
Prior Publication US 2024/0340377 A1, Oct. 10, 2024
Int. Cl. H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01)
CPC H04M 3/5235 (2013.01) [H04M 3/42042 (2013.01); H04M 3/5183 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method in a user computing system, comprising:
collecting information from use of the user computing system by a user, the information comprising information for predicting an intent of the user;
causing a control for placing a telephone call to a predetermined phone number to be presented;
receiving input activating the control;
in response to receiving the input:
determining a value representing at least a portion of the collected information, the value representing at least the predicted intent of the user, the value being usable as a supplemental dialing sequence;
generating a dialing sequence in which the predetermined phone number is followed by the determined value; and
causing the generated dialing sequence to be performed to initiate a phone call to the predetermined phone number which, as part of the initiated call, receives the portion of the dialing sequence corresponding to the determined value,
such that the determined value is available to a second computing system associated with the predetermined number to access information for use in the initiated call.